Terrible instore service

I wanted to take 2 contracts out. A phone and tablet. I called the City View branch and dealt with Clyde. Prior to arriving I confirmed and booked stock (made it clear that I want white), and made sure I knew what documents to take with.<br> <br> Arrived at the store and waited 30 minutes for Clyde. No help offered by other staff while waiting. After filling in the forms, Clyde mentioned that the system was slow and may not work now. He not so discreetly suggested i leave the documents and come back once everything is approved. Being an existing Telkom Mobile client, and having a brilliant credit profile, I expected the contracts to be approved immediately in store. Regardless I left Clyde to go home.<br> <br> Late the next day I called as I hadn't heard back. Clyde has gone on leave and no one else knows about my application.<br> <br> I then get a call 4 days after my first visit to the store to say i have been approved. I go to the store to get my devices, and turns out the phone is black not white. This is what Clyde had put aside for me. <br> <br> And now a few weeks later I am still discovering more. Turns out that the Samsung S6 I got is not compatible with Telkoms 4g frequency. Thanks for telling me Clyde!