Terrible installation and bad feedback

After having cancelled our telkom line at our previous residence, we were still billed for 3 months! Then, when we contacted Telkom to come and install the new line at our new premises, the installer did a horrible, unprofessional installation that is completely untidy. Having then contacted Telkom to come out again to fix the problem, no feedback or date was given. Called Customer Service yesterday and waited for 55minutes before an operator answered only to tell me that the problem has been escalated. She also said we are going to be billed for this month, although the line isn't even active yet and we still haven't had the new technician out to fix the horrible installation. It's been over a week with NO FEEDBACK and NO ANSWER as to when the problem will be solved. Meantime we have to pay for the line otherwise telkom lists you as 'n bad payer. No wonder everyone is going with fibre! Utterly disappointed! First you basically ***** our money for three months and now we are struggling to get good service out of you!!!