Terrible information
Good morning
I contacted the online help section of Telkom to find out if i have free LIT to stream showmax as they have a special on only to be told that YES indeed the LIT is free so i subscribe to showmax thinking this only to find now after speaking to someone at the call center that i will be paying for the data that showmax consumes and that i am paying for the 31 Dec 2017 which is when i activated it a full R69 which is the monthly fee never mind showmax gives 14 days free trial but telkom bills regardless. 2ND thing i app**** online in the beginning of DEC 2017 for their big deal promo and we are now in January 2018 and i still haven't received any word as to what is happening with my application, called in to be told that the online dept is on holiday and i must wait for them to come back irrespective that i app**** ages before they closed.
Really starting to think that going with telkom was a bad idea. Moral of the story get everything on email or writing cause seems the people working their in the call center and online dept dont know what the hell they talking about, especially when 2 people tell you 2 different things.
Thank you hellopeter for letting me rant here. And to telkom call me and sort it out please as this is completely unacceptable.
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Replies (2)
Telkom's replyOfficial
12 Jan 2018, 09:05Hi ricky-alexander
Thank you for making contact with us.
Please accept our sincere apologies on the inconvenience caused and the delayed response.
Please be assured that we have sent your query to the Online Team for further assistance, they will be in contact with you.
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply12 Jan 2018, 09:05
Official
Hi ricky-alexander
Thank you for making contact with us.
Please accept our sincere apologies on the inconvenience caused and the delayed response.
Please be assured that we have sent your query to the Online Team for further assistance, they will be in contact with you.
Regards
Launa
Telkom Social Media Team
Best regards,
's updateReviewer Update
12 Jan 2018, 14:02Hi Launa
Thank you for your response.
I recieved a email from the online team yesterday saying that my application had been declined but this confuses me as the whole time i had been waiting for them to contact me i was calling the call center and the people there checked and told me it had been approved so i dont know why it was declined first of all and secondly how does 10 people tell me it was approved and just delivery arrangements need to be made then all of a sudden its declined?
's update12 Jan 2018, 14:02
Reviewer Update
Hi Launa
Thank you for your response.
I recieved a email from the online team yesterday saying that my application had been declined but this confuses me as the whole time i had been waiting for them to contact me i was calling the call center and the people there checked and told me it had been approved so i dont know why it was declined first of all and secondly how does 10 people tell me it was approved and just delivery arrangements need to be made then all of a sudden its declined?