Terrible inconvenience and lack of service

<p>I have been extremely inconvenience d by Telkom in the Brooklyn Mall. Telkom was running a special in July for R299 for a router, wifi extender and 20gigs of data. I went into telkom on 26 July to check what documentation they may require so that I have everything they will need. On Thursday 27 July I went in to apply for the deal with all the relevent documentation. The consultant was busy so I waited, the other shop attendants tried to assist me in the mean time. By the time the Consultant was done it was past 19:00 and I was asked to return the next day. Friday 28 July I returned to the shop only to find out that the computers are down, I was asked yet again to return on the following day. I returned yet again on Saturday 29 July and I was finally attended to. I got approved for the deal the only thing was they did not have stock and will order it in for me. They said they would call me to tell me when they get stock. They did not. I went in today 02 August to check if the stock has arrived. It has and nobody phoned me. All of my products were there, however they refused to hand it over as they do not know where my documents are and they claimed that I have already received my products. I NEVER COLLECTED ANYTHING and it is not my problem that they lost my documents. I was asked to return again tomorrow. That means it will have been the 5th time that I have had to go in, 6 if you count the time I went to enquire about what documents I needed. I demand that this be sorted out!! This is not good service at all I have been terribly inconvenienced and this is not acceptable. Someone at Telkom in Brooklyn has some serious expaining to do. All of my documents were is order, it should not have come to this. I certainly think my complaint is justified, the lack of feedback and organization is disgusting.</p>