Terrible *********** Service by Telkom

I have ADSL line that Telkom will not repair as copper lines are not being repaired going forward. Telkom have indicated that their is no fibre, nor LTE availability in the area. I have called their Billing Department to query as to why I am still being billed. I have been bounced around between Technical, Sales and their Billing Departments for the last 3-4 weeks. I am quite frustated with their putrid service and *********** Employees. Now I run the risk of being black-listed if I do not continue to pay for a service that I do not have. This is ****************.