TERRIBLE *********** SERVICE

I RECENTLY SENT MY TABLET IN TO TELKOM FOR REPAIRS (18/12/2015) IT WENT TO THE PLATINUM WARRANTY GROUP IT IS NOW THE FIRST OF MARCH AND I HAVE NOT RECEIVED IT .NOBODY IS WILLING TO HELP WHETHER IT IS THE CALL CENTRE OR STAFF AT THE BRANCH .3 MONTHS OF A 12 MONTH WARRANTY BEING SPENT IN REPAIR. I RECEIVED A MESSAGE TWO WEEKS AGO FROM THE REPAIR AGENT SAYING THAT MY TABLET WAS REPAIRED BUT IT STILL HASNT ARRIVED IN STORE NOBODY CARES TO FOLLOW UP ON IT I AM HIGHLY DISSAPOINTED MY TABLET SPENT MORE TIME IN REPAIRS THEN I ACTUALLY SPENT USING IT.WHO DO I TURN TO.THE ONLY TIME I GET A CALL FROM TELKOM IS TO OFFER ME DEALS NOT TO HELP ME.