Terrible In every Aspect

<p>We recently moved, the move was painful enough as it is Telkom was having a special so i decided to cancel my old ISP for Telkoms cheaper deal.</p> <p>we moved in and the line was up and running fine for the first 2 weeks although i was forced to use Mweb trial account for internet since telkom could not give my details. but I wasnt to upset because although it was slow i at least had working internet.</p> <p>after the first week I phoned there techinical support to try and figure out why i still hadnt recieved any details regarding internet.</p> <p>somehow my line was lost in the ether and could no longer be pulled by either telkom or my old ISP.</p> <p>when i asked telkom they refer me back to my old ISP who says they can see the line but its no longer in the control and looks as its been cancelled.</p> <p>eventually after another week of fighting with telkom they get the line transfered to them.</p> <p>this is where the real problem starts the second telkom took control of my line it drops over and over</p> <p>after numerous calls to report and a myriad of port resets nothing helps I explain to them carefully over and over that the issue is a line one since i have tested a new router and filter and what ever else they could possibly think of eventually after about a week of waiting for them to get back to me i phone telkom and ask why has no one even bothered to get hold of me.</p> <p>apparrently a technican has been working on the exchange, i request that he phones me and checks my net personally.</p> <p>He comes to my house and does minor test and decides to blame my telephone, i tell him he is wrong and that he minor continue checking at this point i can see hes ready to go to his next job without even bothering to make sure the issue is fixed i tell him ive tested the phone thats not the problem.</p> <p>he says fine let it run for today and then if it happens again i must just phone him.</p> <p>he left at about 12.</p> <p>at 3 the line drops again for about an hour and i phone the technican and tell him its still not working and hasnt been fixed.</p> <p>he insists that he will speak to telkom personally and have them look at the line on saturday, well its monday now and the line drops about 19 hours of the 24 hour day. have closed account with telkom but unfortunaly am still dependant on there lines for internet they have done nothing from there side to help me or even remotely aknowledge the fault. worst part is even though i told that techie that the issue was not fixed before he left he went and marked the job as resolved in his log which means i now need to start this process all over again. even cancelling an account with them is a nightmare with wrong account details added bad management. </p> <p>I can honestly say avoid telkom as much as possible it should not take 3 weeks to fix simple issues as line drops.</p>