Terrible, impersonal service online!

I am attempting to a) Settle my final account and b) Cancel my service as I have moved. I am extremely frustrated with the impersonal, ineffective service I am getting from Telkom. I am not in the country at the moment, cannot physically go to Telkom and all of the prompts I get to follow online are being completely unsuccessful. I have requested personal, individual help, without success. All I get, are a heap of generic "visit this link" (which I have on several occasions, WITHOUT SUCCESS!), messages - over and over again.

I NEED PERSONALISED HELP FROM AN INTERACTING HUMAN.