TERRIBLE HORRIBLE SERVICE AND INCOMPETENCE

I have app**** for an adasl home product from telkom on or about May 2019 whereupon I was advised to pay R700 for purposes of having the installation done... After having made the payment, telkom has failed and or communicate as when the installation will be done.. I then contacted telkom to make follow up regarding the installation and upon making such an enquiry I was advised that the payment does not reflect on the sales department system and as such I had to call the billing department in respect of which they confirmed that payment has been recieved and they shall accordingly attend to inform the sales department.

The sales department contacted me and advise that they have recieved the payment and they will attend to allocate a technician to attend to the installation... However, no technician was appointed nor anyone called from telkom to advise of the progress.

I again contacted telkom to advise me of the progress, only to be told that order has been canceled and a new application will have to be made and the payment already will be allocated to the new application...

I was further advised that the new application will be attended on an urgent basis due to the inconvenience already caused by the inccompetence on the part of telkom.. Yet again I had to wait and no communication has been forthcoming from telkom...

I the again contacted telkom today being 16 July 2019, only to be told that the application is yet to be captured... The process is frustrating as no one seems not to know what's they are doing and not so much of help has been forthcoming... I have no words to describe such kind of incompetence and disregard for clients..