Terrible horrible poor service. Absolutely disgusting!

I would like to express my extreme disappointment and frustration with Telkom.

In November 2017, I sent a cancellation letter to your cancellations department to cancel 2 of my data plans. I have all my correspondence with Telkom, as well as proof that the relevant department received and read my email.

I am absolutely dissatisfied with your service because Telkom debited my account in December. I phoned the call centre requesting that they return the payment and ensure that the data plans are in fact cancelled. I received no joy whatsoever. No one at Telkom was prepared to assist me. I phoned your call centre on numerous occasions to no avail. I then contacted my Private banker who returned the debit order for me.

I have made numerous attempts to resolve the matter. All your consultants promise to escalate my query and phone me back with feedback. To date, I have not received any feedback from anyone at Telkom.

This morning, Telkom debited my account again with over R3000. I called your call centre again for assistance. All the agents I have spoken display no willingness to assist or no urgency to attend to my query.

Unfortunately, the problem remains unresolved. I am hereby requesting that you contact me before close of business today to confirm that you have received my complaint. Furthermore, I would like confirmation that this matter will be resolved. Failure to do so will result in this complaint been sent to higher authorities, social media and the press.

I will never, ever refer anyone to Telkom. There is simply no customer service whatsoever.