IM
Ismail M

1 reviews | Active since Jan 2017

03 Jan 2017, 17:33

Terrible Helkom Services

<p>Phone Telkom last week to upgrade my line and make them richer. They send a technician to upgrade it but he does not sync my line</p> <p>Now I have no telephone nor do I have adsl. I spent 6 hours on the phone with them each person who I spoke to justhe transferred me to the next department. For 6 hours!!! Had to use my cellphone which cost me over R500 airtime. Asked them to call me back and they didn't. 120CNK301216 that's the reference they gave me. Now I'm paying for an upgraded line but have not even a telephone to use. **** service </p>

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Replies (2)
Telkom
Telkom's reply04 Jan 2017, 12:08
Official

Good day,

Thank you for making contact with us.

Your reference number is AI***. Your fault is in hand with dispatch, and I see it has already been escalated today. Awaiting ETR, thanx.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

Telkom
Telkom's reply10 Jan 2017, 10:00
Official

Hello Tim888

As per our email correspondence, we currently attending to the query and will be in contact with further progress.

Regards
Noleen
Telkom Social Media Team

Best regards,