Terrible frustrating .syealing my money on a monthly basis!!!!! For a service they dont provide.

Paying 800 rand a month for fibre. Jeep having to replace router. Cresta staff and managers SUPER UNENTHUSIASTIC and sound like robot parrots. I will probide my account number for u to pick up my calls logged with technical. I keep going in circles. Reset wifi . Change router Reset wifi Next few weeks. Call out to house- router must be changed Then few and weeks. Fine but my "stable fibre line " always cuts out is slow at 2 not 10 as it should be. Now been without wifi for 3 days On the phone for two days. No one can do anything about it on the system then i am told to come into store after over call cant help Come into store. they NO LONGER replace routers? It must be repaired. Then when i tell them everything its a blank start and the same words. Like im in a bad dream.

I WANT TO CANCEL THIS IS THE WORST SERVICE AS ITS NO SERVICE!!!!

HELP AS WHEN I ASK TO ESCALATE THEU DO NOT- THEU DO NOT ESCALATE LIKE I ASK. IS THAT RIGHT? Its not.