terrible follow ups!!!

Good Day,<br> <br> 2-3 months back My LTE wasn't working, your guys came through to test it and found that there was no signal. to which i got a call from telkom saying they are cancelling the line with no penalties as it is there fault not mine. Last month i got debited +-R1 140, i called telkom on 26/05/2015 asking whats this for as they cancelled my account and the lady said it was penalty costs for cancelling my account, she then said no it was there fault and will get it changed and reversed and someone will call me in 72 hours. on the 01/06/2015 i had to call again as no one called me of which another lady said yes it was there fault and shouldn't be debited and she will escalate it and someone will call me in 72 hours. now it is the 04/06/2015 and still haven't heard a thing. considering this was telkoms fault for cancelling my line due to no connectivity!!! Please can someone call me to refund me the money that was taken out of my account!!!! The reference number i got on the 26/05/2015 was #***5.<br> <br> Zack Bartholomew