Terrible Feedback And NO Service

I reported one of our antennas at work as out of order on 12/10/2017. The last correspondence I received was 24/10/2017 via SMS, stating they are still aware of our fault and they understand my frustration and will endeavor to have the fault repaired. Still no feedback, still no technician, still a faulty antenna which means no range in our offices. When I called the business customer service line and provided them with the fault number, they told me the problem has been resolved. Well it hasn't! I think this is pathetic, as a business, as a paying customer, I would like to inform you that your service is terrible and unprofessional