Terrible Experience with Telkom’s New Mobile Contracts Call Center

I tried to sign up for an iPhone 14 on contract with Telkom, but the entire process was an absolute nightmare. After countless calls and providing all my details, they messed it up because they were too slow to call back for OTP verification.

The Telkom call center for new mobile contracts is pathetic. Their capturing system is broken, and instead of resolving the issues, they expect me to do all the running around.

What’s the point of offering a contract sign-up process over the phone if it doesn’t work? They sent me from store to store, only for the stores to tell me they’re franchises, don’t work with online sales, and don’t even have the stock.

This system is a joke, and Telkom’s customer service is shockingly poor. I wasted so much time and energy for nothing. Fix your process, Telkom!