😡 Terrible Experience with Telkom: Unresolved Payment Issues

I had a terrible experience with Telkom. I've been paying my cellphone contract with them for 36 months successfully without missing any payments. On the last month, they didn't debit the payment. When I went to query about it, they told me there was no money in my account. I provided a statement to show there were enough funds, but 3 days later, they debited more than the agreed amount.

When I called, they told me my account had been handed over to attorneys and they're the ones debiting my account without informing me. I'm disappointed with Telkom. The agents were pushing for contract renewals instead of helping.