Terrible experience trying to cancel

The service with Telkom was terrible. I called on numerous occasions to try and cancel my sim contract. I spoke to a lady in the billing department. I won't mention any names. However she told me that I will pay 1 more month and the next month I will pay R1500 for the penalty fee. She old me that She canceled it on her side. I budgeted for th R1500 only to see that I was debited my normal installment this month. Now I called in again to find out Im supposed to log onto the website to cancel. Why couldn't this woman tell me this in the first place. She also **** and put a comment on her system that the call was disconnected when trying to cancel. Another lady assisted me today and told me that I will be debited again end of this month for something I thought I canceled 2 months ago. I'm not even using the data. I will be taking this up with the ombudsman!!!! I wouldn't advise anyone to take up a policy with Telkom, their service is disgusting