Terrible experience on claims while my aunt is still billed every month but the claim pending for more than 6 months

Good morning all

This has been a pending issue for a while now and for such a big company not to be able to confirm if premiums were received is not acceptable. My aunt has been paying every month without fail on this policy and your account records should reflect as such as well .

Now we will wait for another 6 weeks for another reply of other outstanding requirements before the claim is executed. Or should we rather use the Ombudsman route so that there is a quicker response to the client to resolve this issue.

This is even the worse customer experience ever experienced by myself , where there is no response , call to client or feedback given to the customer. Hence many companies in this country are closing down and investors not showing any interest in our country, the culture of treating customers well is in shatters .

Thanks

Johnny Moshikaro Assistant Manager Client Services – IFA BDS

Tel *** Clientèle Office Park • Cnr Rivonia and Alon Roads • Morningside