Terrible experience due to wrong information from Telkom!

<p>So we pop in by Telkom Cape Gate to apply for a line and DSL for our business. </p> <p>The sales assistant tells us about the Big Deal for only R599. We decide it is a good deal and ask what the requirements for a business are. The Sales Assistant prints us a list of requirements. We leave the store and a week later we are back with all our requirements. We deal with a different Sales Assistant and she advises that there are a further 2 things outstanding. At this point, we are already upset, because why were we not told upfront about all the requirements, but we want this deal and need things to be sorted in time for our new business venture. So, we scramble around to sort out the other 2 outstanding requirements. We manage to hand in everything the same day. I ask the Sales Assistant to please ensure everything is in order. She checks and confirms all is in order. We ask her for her contact details so that we can follow up with her and she gives us her email address. A week goes by and we email a follow up to her. No response, so a further half a week later, I decide to contact the branch. Randy assists me telephonically only to advise me that the application was rejected, because the package is not available to businesses. I advise him that we did not go into his store to apply for the package, only a line + DSL, when the Sales Assistant convinced us to take the package and we received all the requirements for a business to apply and we handed these requirements in to a second sales assistant a week later and still everything is in order. Now we hear, after we had to follow up, that the application was rejected and they apologise for the wrong info. Now I sit with a problem in that we will have to go through this entire process again and will not be ready by the time the business commences. All because of misinformation from Telkom employees?!?!?!!? This is UNACCEPTABLE!</p>