Terrible Experience

Do not open a contract with Telkom, my contract came to an end on the 30th of September I wanted to put the cancelation in on the 1st of September for when it ends and they said if I do I have to pay an early cancelation fee now I got debited again on the end of September and they told me now I have to give 31 day notice to cancel so I will be debited again on the end of October before my contract stops