Terrible Experience

I called on 23 October 17 concerning a dead voice and ADSL line. On the 28 October I was asked to get an integrated SIM which was activated 4 days later, which does not work. All I get from Customer Care is that they working on the problem. This is unacceptable in any circumstance. It is unbelievable. We have no recourse but to sit and wait. It's now 15 days since the complaint. Telkom Telkom SA: Dear Customer, Fault 350CNK231017 has been created for Service ID ********** 291. Telkom will endeavor to resolve the problem ASAP. Please refer to the Telkom app for further information regarding your fault.