Terrible Experience

I app**** for the Telkom Wifi offer last year and was assisted by a very friendly gentleman. I completed all my documents and took delivery of my unit. Upon submitting all the documents and completing the application form which I clearly wrote my account number on, I also had to submit a copy of my bank statement which had my account number as backing proof of account. I am not generally the type of person to monitor my account to ensure that all debit orders that need to be processed, are processed as this is an agreement which I had and I had granted permission for my account to be debited. Everything worked fine for the first 2 months and thereafter I noticed that my WiFi service had not been working anymore. I called the contact center who then advised that my account was in arrears hence my service was deactivated. I was really unhappy as no debit order had been processed after I had given permission. Upon calling the contact center, I asked that my account be debited and also that my account details are updated as this was not my fault. I spoke to the supervisor Zulfa Petersen to express my unhappiness and asked that she arrange for a letter stating that my credit record would not be affected as this is not my fault. She sent me an email stating that she would arrange this however, this never happened. In August I received an sms stating that my account was now handed over to the attorneys and that I needed to pay around R4300 to avoid a listing. In a panic, I paid this however I am really unhappy. I never enjoyed the service for most of the months. I have no problem paying for the 2 months that it worked however I feel that this was not my fault and it is unfair that I had to pay for the service that I never used. I sent Zulfa an email to call me and to this day, I have not received a call. I do not want to make use of the service any longer and want a refund as this was not my fault. I also need a letter of apology for the mishap as my record has now been tarnished due to this. I am a single mother and I was hoping to purchase a home however, this has now caused a huge roadblock for me.