TERRIBLE DISGUSTING PATHETIC SERVICES FROM TELKOM

I HAVE A TELKOM LANDLINE FOR OVER 30 YEARS. THEIR SERVICES GETS WORSE EACH TIME I FILED A COMPLAINT. THEY TAKE FOREVER TO ANSWER THEIR PHONE LINES. NOBODY KEEPS YOU UPDATED REGARDING THE PROGRESS OF YOUR COMPLAINT. I'M HAVING THE SAME PROBLEM WITH MY TELKOM LINE FOR OVER 3 YEARS NOW. DURING THE COURSE OF 2014, TELKOM HAS BEEN OUT TO FIX THE PROBLEM, 12 TIMES. THEY FIND NO ALTERNATE SOLUTIONS TO YOUR PROBLEM EVEN THOUGH THEY HAVE OTHER MEANS AND WAYS. I SOMETIMES HAVE TO GO OVER A MONTH WITHOUT A LANDLINE PHONE. I HAVE PARENTS AT HOME DURING THE DAY AND THEY ARE ELDERLY. I HAVE TO ALWAYS CALL THEM TO SEE IF ALL IS WELL. I OBVIOUSLY CANT DO IT BECAUSE THIS PHONE LINE IS ALWAYS A PROBLEM. TELKOM IS JUST USELESS. ITS SAD TO SAY, BUT THEIR SERVICES AND THE URGENCY TO RESOLVE YOUR ISSUE IS PATHETIC...IM TOTALLY DISGUSTED AFTER BEING A CLIENT FOR OVER 30 YEARS..