TERRIBLE DELAYS

I app**** online for a Samsung S6 Smart 100 plan on the 17th June 2015 and received my email saying someone will be in contact with me. Well 7 days past including the weekend and no one bothered calling me back. So I app**** again and someone called me back within the hour. So I am gathering my first application was lost. Then I was approved and my account was debited R499.00 on the 26th June 2015. I still today have not received and message to say my order has been placed and when to expect delivery of my device, so I called the call centre numerous times each day to find out if my order is in and no one could even find my application. The service has been really disgusting and today been the 03 July 2015 I still have not received a message that my order is in and when I will receive the device. Really I paid my money for something I am still fighting to receive. The message stated that I have been approved and money will be deducted off my account and within 3 to 5 days i would receive a tracking number. Well I am still waiting for someone to put my order in still and I have still not received anything. REALLY GOOD SERVICE TELKOM. YOUR ONLINE SECTION IS REALLY DESIRED