terrible customer servicve

<p>My name is Phatisa Rwexwana cell number: ********** 450. I called Telkom mobile numerous times, the first call i made was on the 02nd of September 2016 at 11:15 am. i told the agent that my line was due to telkom not making the debit on time the previous month and the amount of 2 installment was debited this month on my bank account but my line is still suspended. the agent didn't take my details to check on the system she just told me that i should wait for 7 days, the line got cut off i didn't receive a call back from that agent. I called again on the 04th September 2016 at 16:05 i gave the agent my query and cell number the line got cut off again and i still did not receive a call back. I called back again on the 5th of September 2016 at 07:22 and the agent said my line was with collections i should call collections on this number ********** 328, i called collections and they said telkom must unlock my line because it was paid and it is no longer on their records. I called telkom back at 8:20 05 September 2016 and i asked to speak to a team leader or supervisor and the agent said there was non available they are in a meeting i said that unacceptable and the agent kept me on hold for 15 min until they dropped the line. I wont accept this from telkom because I've been a customer for years now and it was the first time that my line was suspended and i wont wait for seven days for my line to be unlocked whilst my account was debites</p>