terrible customer services on faults

<p>We have a fault at our home where the cable has fallen from the pole into our yard and caused us to not have internet. We logged the fault on the 19th of August, it has been 7 days since we logged the fault and no one has come to fix it. When i phoned to follow up on the issue i was told a Technitian was there yesterday and that he couldnt finish fixing it and will continue today. THIS IS A LIE. No one was there to fix it, the line is in our yard lying on the floor and he cannot get to it without us knowing. When i phoned telkom again i spoke to a lady who was sarcastic towards me and told that they cannot help us or give a date because they have a backlog in work. HOW LONG DO WE HAVE TO WAIT? ARE WE NOT PAYING TELKOM ENOUGH TO GET GOOD SERVICE? this is very dissapointing as we are 3 people who phoned and still got no positive response.</p>