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Arnold H

1 reviews | Active since Sept 2015

09 Sept 2016, 11:51

Terrible customer service - Telkom mobile

<p>I've been a fairly happy customer with telkom mobile for many years. All of a sudden, the speed of my LTE connection dropped from around 30Mb/s to between 0.05 and 0.2 Mb/s!! After various attempts to speak to one of the managers regarding this, I have been placed on hold every single time, for more than 10 minutes each time, without anyone answering the call. On other attempts, I have simply been told that I cannot speak to a manager, as they wont be able to do anything either! My contract is for 50GB of data a month, plus an addition 50GB of data after hours! Problem is at this spead I wont even be able to use up the 50GB of peak time data even if I download constantly!!!!! Since Telkom is in breach of contract here, I am sure they wont mind me cancelling my contract with them with IMMEDIATE effect!!!!!</p>

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Replies (1)
Telkom
Telkom's reply09 Sept 2016, 14:15
Official

Hi ArnoldHuman,

Thank you for taking our call.
Please be assured that we have sent your query to the Support Team for further assistance, they will be in contact with you.

We really do apologize for any inconvenience caused to you.

Your reference number is: ********** 5

Regards
Launa Molapo
Telkom Social Media Team