Terrible customer service, staff incorrectly advise

Staff are not trained on products and I was incorrectly advised on something they don't have and when the application was completed I was loaded for a plan I didn't select, the agent selected it on the form based on what he UNDERSTOOD I wanted which was incorrect.

I have been to store and they smile like its a joke and the manager is not willing to assist and only makes excuses for her staff...starting to think the leadership is a problem in the store cause clearly she is unwilling to help, I have to explain time and time again but its like they don't listen...staff are not trained with products.

been to the store numerous occasions and the service is not friendly its like I am doing them a favor, they don't explain clearly or don't bother at all just tell you to read the booklet on what the deal has...very unfriendly.

now I sit with a problem as my appeal falls on deaf hears and no one seems to help me they rather deny what they advised or claim they don't remember...are they calling me a ****???

all I hear is excuses for everything they tell me...its contradiction...will I ever get a solution in this lifetime or will they keep smiling at me like I'm crazy...terrific customer service #sarcasm