Terrible customer service - SIM activation

I took out a contract online a few weeks ago. To date my new sim has not been activated. I call customer care on 081 180 they tell me to call 10213. I call 10213 they tell me to call 081 180. So I am not sure who is suppose to assist me. The customer care consultants seems to be *********** as no one can help me. I asked to to let the lady who sold the contract to me contact me but to no avail. I am tired of trying to be assisted with such an easy query. I went to a store already but all I am being told is to wait for the sim to be activated. I am sure that activating a sim is not rocket science. Telkom is dragging their name down the drain very fast.