TERRIBLE CUSTOMER SERVICE - NO AFTER SALES SERVICE

<p>My frustration in my situation with telkom made me ask myself the folllowing questions:</p> <p><strong>Does Telkom really care ubout their customers?</strong></p> <p><strong>Does Telkom take true care of selective customers - caring about the rich and famous and and treat the poor like neverminded.</strong></p> <p>Based on my current experience Telkom are like a bunch of ******s, ***** and *******.</p> <p><strong>Why will i make such a remark?</strong></p> <p>i booked a Samsung J1 for repairs that was supposed to be under guarentee in the month of march 2017 after i was directed by the telkom support centre to take it to a telkom shop</p> <p>now explained to me about any fees but booked the phone in</p> <p>about a month i got a call from the repairs and said the repairs will cost R1800 - i asked them whether they are crazy to rip someone of like that - a new phone is not even that price.</p> <p>after i declined the quote, the lady said that i had to pay then an assessment fee - this really desturbed me as i could clearly see that somewhere they want to make money - t<strong>his is like openly robing the poor and giving to the rich</strong></p> <p>i said im not going to pay the fee as no one made mention of any fees to me and as i wan under the impression the phone was still under guarentee.</p> <p>I dont know whats happening with the phone and i dont know where it is - nobody is communicating.</p> <p>i have been 3 time to Telkom N1 City who have change managers everytime i came there. all three of these managers just said that they gona come back to me - My conlusion to them is that they are not men of their word</p> <p>CAN TELKOM JUST GIVE OUR PEOPLE THE CUSTOMER SERVICE WE DESERVE - WHERE IS THE AFTER SALES CARE - OR ARE YOU JUST INTERESTED IN RIPPING US OFF</p>