Terrible customer service lack of support

Terrible service prior to the lockdown I app**** for a telkom mobile adsl line. Everytime i called in I got a different response first it was we work during lockdown we will come out but we backed up A week later it was we do not operate on new lines during lockdown we cannot come out Then all of a sudden I get a call from telkom confirming they are coming to install the line .the technican comes through and tells me he is first going to check so I said no problem. He calls back to confirm there is an underground cable fault and I need to first to contact the guys and then the call centre will get back to you.i said to him please as I had to get alternate data package and i need the telkom line for work.yes no problem .to date no emails no calls .this is somewhere I just dont know where .everytime you attempt calling there is an issue .what disappointing service from a service provider. Telkom please sort this out .why should we have to go to these platforms for you to hear us.