Terrible Customer Service from Telkom

Terrible Customer Service, i app**** for a new device contract online on the 24th june, *** its been 2 weeks without feedback, i then decided to call them and follow up on the 06th july only to be told that my application has been cancelled reason for cancellation they say they did not get the supporting documents, which i emailed to them on the 25th june already. What makes me furious is that for such a huge organisation no means of contact was dine to let me know that my application has been cancelled, good and well i made peace with that i app**** again online a lady called me to finalise the application how ever she could not complete it as the other application that was cancelled is blocking the new application, how insane is that? Telkom's customer service SUCKS! They do not know how to treat their customers. Very much dissapointed!