Terrible Customer Service for a simple 10 minute job.

Im not sure what telkom is up to or who does there I.T work but there is no way a company can be offline for a month and still be alive. I have requested a simple line move from one exchange to the other for a month now and no feedback from them. I call daily and keep getting told to call in a hours time as there systems are offline.

This has been ongoing now for a month. I have moved and the new place has Telkom points etc , all they have to do it activate the point as the previous owners had a functional line till they moved. How is waiting for a month for them to literally do a 10 minute job good customer service?I know it takes 10 minutes as this was done before at my previous home. Why is it such a struggle but just let me put a stop order on all my telkom accounts and see how quick there system is back online to see.

No updates, unable to check cause system is down, no sms for an appointment, nothing.