TERRIBLE CUSTOMER SERVICE!!!! Don’t even think about considering Telkom.

I have a cellphone contract with Telkom, which I pay R934 p/m. The debit order went through the last time in December which clearly shows on my bank statement but they say they had not received that payment. They have since been trying to debit my account for two month + fees for “non payment”. That amounted to R2084.

But when I call to find out what is going on with my account they say I owe them R1150.

Which is wrong because I had already paid for December, they should’ve just debited my January balance.

Even they are confused about their story.

When I try to call customer care I get ZERO assistance. I went to the store to sort this issue out and was told that they can’t assist me they also have to call the billing department. I waited over 30 minutes to get assistance and even then I was told to email my statement. Which I have done 2 days ago already but have still not had any response.

They have suspended my line since.

This is the WORST customer experience I’ve EVER had.

I would not recommend their service even to my worst enemy.