Terrible customer service

Telkom has been terrible telkom has continued to lock our network since the 20th of January than unlocked it for 2 days which was the 30th ans 31st after querying everyday and each day you get a different story they than decided to lock it again on the 1st they apologize but no help first you hear that it takes 10 days to unlock but the 1st time they unlocked it they did not take 10 days they than flat out **** and said that it already was unlocked and after trying to escalate the matter they said it will be unlocked by the end of day yesterday today my network for my phone is still locked and they say that they have a glitch in their system the stories aren't adding up its been weeks that I am sitting with a locked network and we have been paying accounts faithfully which we have proof for. We even went into their store which they are of no help either they state that only accounts can help but they have no offices and yet we call and this matter is not been resolved they are ********* we are paying for services that they are not providing i can not make any call or send sms and have to relay on wifi to use my phone absolutely pathetic if i could rate it Zero I would.