Terrible customer service

I bought data via Telkom’s online portal and instead of normal data I received social data bundles. This has happened twice now on different days. I logged a case with Telkom on the 25th of September and till now nobody has rep**** or resolved the case.

I called Telkom today to follow up on the case and after waiting to speak to someone for almost an hour, I spoke to Ayanda Shezi who was rude and totally useless. She could not assist me at all.

My number is *** and the case ref no: ***2