Terrible Customer Service by Telkom

On the 7th of March my internet and phone line was not working so i logged a request to telkom. I was advised by the consultant on the phone that this was a cable issue and that there is no turnaround time for my internet return to full function. Last week i noticed that the light on my internet has come back on but when i tested the internet speed, it was only clocking at 1.69 Mb when i have a line speed of 10Mb. When i called the call centre again for a further update they advised me that they are unsure as to why the delay on this fault is taking so long. she also was unsure why the technician that was assigned to this case returned the case and requested another technician to attend to this matter. so now after 4 weeks there is no progress on this matter, my line is still only working at a speed of just over 1Mb and i am expected to pay 900 for this? this is the third time this has happened in the last 6 months. Firstly, in October my line was down for 7 weeks because of cables than in January my line was down for 2 weeks and now again. What does Telkom not care for its customers?