Terrible customer service at Telkom exspress Greenstone Mall

I app**** for a new telkom internet package and instillation on 2nd of Feb 2018 at the Telkom express store at Greenstone Mall. I provided them with copies of my information and filled in the application form with the correct details. Two weeks later I receive a sms stating that my application is being processed. In the sms they send all my details is captured incorrectly. When I accessed the online internet portal I am shocked even more. They gave me a 10mbps internet package where I app**** for a 4mbps package. The instillation address and internet package is all incorrect. My banking details they changed to a different bank and my email address they changed to some person I don't even know. I tried calling Telkom to help me they send me from one department to the other. Finally a lady assisted me and said all my details have been updated correctly and rectified. I assumed it was correct, when I went to pay the deposit for the instillation, only after the payment was finished I found out my details is still incorrect. The guy at the Telkom direct store tried to help me but then they went offline. I went back on Saturday 24 Feb 2018 to change it again. I was told to go back to the store where I did the application to correct my details. I went back to that store. At the Telkom express store at Greenstone Mall, I first get told they can change the details they have to send it trough, but I assume the lady did not want to do more work. Also they can not access my application form, after a while they looked for it but then form miraculous disappeared. I then went to the lady that did the original application she said she will help me and then suddenly they were offline just as I finished telling her what happend. She had me fill out a new form and said she will change it before they close. I called them back later to find out if she updated my info. She informed me that the system is online and that she is busy capturing my details and changing them to the correct info I supp****. After they closed I accessed the internet portal again to see if my details was updated, sadly it was not and I am still waiting for the lady to call me back to inform me that she has changed my details as she promised.

This incident is really making me doubting my choice of choosing Telkom as a internet service provider.

It seems like I am paying for someone else internet instillation and connection.

This struggle to correct my details is really disappointing for me from Telkom, in the past I had great service and quick turnaround time on issues.

If someone from Telkom can help me, the help will be appreciated.