Terrible customer service at Telkom Express Bluetech Menlyn Shopping Centre

I bought a Samsung Galaxy A72 at Telkom Menlyn last year. The phone started giving me problems with the keypad and i had to reset to factory settings last year and lost everything, Again this year the keypad stopped working and i took it to telkom menlyn on the 7th of march 2022, Isaac assisted me to book it in. and i was told it takes 7 to 21 working days to be back. I have been calling Telkom menlyn, and the phones just rings without an answer. Last week i went to the store but it was closed due to covid case. Yesterday the 28th March i went to the store and the assistant store manager was assisting me. The lady was very rude from the time i greeted her. 1. Their phones on the job card are both invalid according to her. 2. She doesn't know where the phone is sent 3. She doesn't know the status of the repair. 4. I had to give her the name of the repair center where my phone went 5. I gave her the status of my phone 6. I gave the telephone number of the repair center 7. I even gave her my other phone to call the repair center using my own airtime. 8. I already finished 3 weeks waiting for my phone, now she tells me i need to wait another 4 weeks, as for her there is no way she can help.

My phone is under contract and waiting for a phone 2 months while telkom staff are not even following up is really unacceptable. When you buy a phone they help you with open arms because they are getting commission but when you need their support they treat you like *******. I'm so upset with your assistant store manager at Telkom Express Bluetech Menlyn Shopping Centre.

Can someone do something about this. From Lucky *** / ***