Terrible Customer service at Telkom Cape Gate

Customer Service at Telkom is pathetic. I have completed a migration package , all documents signed and I have already been charged for both the old and new contracts. However my simcard is still not registered with the telkom network - So i have a phone that doesn't work because Telkom cannot seem to register this sim card on their network. I have tried the Call Centre Twice. Gone back to the Cape Gate branch who have informed me that I should contact customer care if I want this problem fixed. I have even gone into Telkom more than once only to be told that there is nothing they can do. No one has any solution to this problem. No one can answer me. This service is pathetic and I would never recommend Telkom to anyone.