Terrible customer service at Telkom

I have taken a contract with telkom through mondo mobiles. Two days after they delivered the sim cards I logged a complaint with mondo because I felt I was misled and they logged an investigation for me where they insisted that correct info was shared with me but they didn't proof that to me with the voice note, so I decided to cancel the contract as i was still within my rights to do so because it was under seven days cancellation period. It was last week of november.

They they told me that they have forwarded the request to telkom and that if money gets debited from my account i can reverse it or telkom will refund me. Indeed money was deducted twice in december from my account which i reversed from my app. January the 25th again telkom took my money, this time it was double. I went to a telkom branch where they told me they will log a case for me and I should follow up after 7 days. Since they I called telkom every day and they keep telling me its mondo that must cancel and when I call mondo they say its telkom that can cancel. I was told that cancellation should take about 21 days, mine is going for the 3rd month and I still have not heard from them.

Today when I called I was told that their system is down, they can't access accounts. How long must i wait for my contract and money to be reversed? Who at telkom can assist me as this has been going way too long now.

I am a very unhappy customer and i am even thinking of living their services. I will appreciate if someone can take note of my frustration and give some customer service to me.