Terrible customer service and IT system

I have been trying to have my line activated at Telkom for this whole week. Phoning on a daily basis and holding for 10 minutes on average. I still haven't been able to activate my account with you. I need to have my line activated for my ISP to provide ADSL to my account. This is terrible service from Telkom. Today I was promised to receive a call back on the progress of my request, but I did not receive any calls and had to phone back myself. Just to be disappointed once again by no results. Please have this fixed!!!