Terrible customer service after logging dispute

<p>I logged a dispute regarding my adsl line. My ISP had recently taken over the line however Telkom continued to debit my account for the line. I also paid in additionally for "arrears" however this would only reflect in a later invoice for some reason. I was debited my maximum debit limit even though Telkom owe me more than my invoice amount. I received a very rude call from an agent in PE asking if I wanted to cancel my adsl line, no asking if it was convenient to speak to me or explaining that I will be refunded just asking if I wanted to cancel my line, in a rude obnoxious tone. Terrible customer service Telkom. </p> <p> </p> <p>Dear Mr. Julian Adshade, a dispute has been created on your account no. ********** 83213 on 7/4/2016 8:55:05 AM.The ref. no is ********** 5.We apologise for the inconvenience and will endeavour to resolve your dispute as soon as possible.Regards, Telkom.</p>