Terrible Customer service

I ordered a phone via their website then a consultant phoned me on 28th May. I ordered a cell phone with a sim contract as well as an extra data contract. The data sim arrived an no phone. So now two weeks later after waiting and waiting I phone and apparently there is no sign of my order.

This is completely ridiculous, I phone their helpline and am put on hold for 45minutes only to be told to phone to phone their sales team and they gave me the number. After another 20minutes on hold I am told that is the number for landline sales and I am given another number for sales. Once I finally speak to a consultant she tells me there is no record of my order I need to wait for a online consultant to call me.... which still has not happened.

Terrible customer service and I still do not know when I will receive my phone