TERRIBLE CUSTOMER SERVICE

I have been trying to get Telkom to sort out their mess from December until now in January, I asked them to upgrade me from the R279 prepaid LTE DATA month to month contract to the R299 Prepaid LTE DATA contract, i didn't ask them for two LTE contracts under my account, now i see they went and opened a new contract and sent me a new simcard and have put two LTE CONTRACTS under my account, I have been asking TELKOM to sort this mess out for so long now and it is frustrating, you get sent from pillar to post with nothing being sorted out, their physical stores cannot assist and the call centres are just as horrible at sorting out issues, this is so unprofessional and frustrating, Telkom customer service and problem resolvng is horrific