Terrible Customer Service

I have been with Telkom now for a while. I must be honest, their customer service sucks – unless they phone you to sign a new contract…then they are very friendly. My bad experiences with them are ongoing. 1. Firstly, about 6 months ago I signed a contract for uncapped wi-fi. It was a special that they were running at the time. When I received my router, it was the incorrect router and I was on the wrong price scale. I contacted them, but they just said…the agent must have put in the incorrect data on the system. 2. Secondly, they send out a monthly invoice which reflects my home address at the top of the page. They spelled the street name incorrectly. I contacted them 4 times now (once every month, because they say they can’t email me the corrected invoice, because it is computer generated once a month). So after speaking to the agent and they confirmed that my address has been changed, I need to wait till the beginning of next month to receive my invoice so that I can check if my street name has been corrected. Like I said, it’s been 4 times now that the agent confirmed the street name correction, but when the invoice arrives, it is still incorrectly spelled. I don’t have many accounts and I need the invoice if I ever need to provide proof of address. Now the street name is incorrect and I STILL can’t use it as proof of address. They are putting me in a difficult situation due to their staff that are incapable of changing an address or the system that is faulty, but I am NOT happy with the service and / or lies. Managers, etc…PLEASE LOOK INTO THE MATTER… I can’t cancel the contract, because I need to pay a penalty for early settlement and / or cancellation. So it’s just not worth it. SOMETHING NEEDS TO BE DONE!!!!