HO
Hendrik O

1 reviews | Active since Apr 2017

06 Apr 2017, 10:23

Terrible Customer Service

<p>About 4 weeks ago, I went ot the Telkom branch in Keywest Krugersdorp and requested Telkom to move my ADSL line billing to the Openserve Staging(Holding) Pool so that Axxess can take it over. After waiting for half an hour to be helped, all the paperwork was done, and submitted.</p> <p> </p> <p>Two weeks ago, my wife went to the same Telkom office and enquired about our request, only to find out that nothing was done. The Telkom person then emailed their head office with the information and marked it urgent.</p> <p> </p> <p>Today my wife went to the same Tellkom office to enquire again. Still nothing was done and the Telkom person now asks what needs to be done.</p> <p> </p> <p>This is such pathetic service from Telkom. </p> <p> </p> <p> </p>

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Replies (1)
HO
Hendrik O's update10 Apr 2017, 11:46
Reviewer Update

Now that was service, and I must compliment Telkom on the professional and speedy manner my complaint was resolved.