Terrible customer service
<p>My Telkom mobile account has fallen in arrears due to the fact that Telkom has not actioned the debit orders as required. I took out my contract with them at the end of November 2016. Due to this reckless error on their part my Wi-Fi services have been suspended. I contacted their Customer care services centre on the 7th of February to report the matter and was advised that they had a 7 Days SLA. It is now almost the 7th of the next month and my matter has still not been resolved I have followed up with them countless times and was told that my matter will be resolved and yet as I type this complaint the matter is yet to be resolved.</p> <p>My case reference number is ********** 5. I am at the end of my tither with their appauling service and request that this matter be resolved as a matter of urgency.</p> <p>Had I known how pathetic they are in terms of attending to customer complaints I would never have taken up that 24 months contract with them. They truly are pathetic.</p> <p>Regards;<br />Vangile Tshabalala</p>