Terrible customer service

<p>‪@TelkomZA ‬</p> <p>‪I switched from adsl to fibre on the 27th Jan. The adsl line was migrated back from my previous ISP on the 30th. The 10Mb speed is awesome! My landline and intercom however hasn't worked since. ‬</p> <p>‪I've logged numerous faults to have the landline connected. Each time the fault gets resolved without the issue being fixed. ‬</p> <p>‪09 Feb --> Fault *** for Service ID ********** 161. Your fault is in hand with our technical repair division. ‬</p> <p>‪14 Feb --> Dear Customer your report reference 364CWK070217 was restored. If the problem still exists please contact Telkom on 10210 for Residential or 10217 for Business Services. ‬</p> <p>‪15 Feb --> Dear Customer, Fault 201CWK150217 has been created for Service ID ********** 161. ‬</p> <p>‪17 Feb --> Dear Customer your report reference 201CWK150217 was restored. If the problem still exists please contact Telkom on 10210 for Residential or 10217 for Business Services. ‬</p> <p><br />Besides the technical difficulties. I've experienced billing issues to add the proverbial cherry to the cake that has been my experience since signing up for a 10Mb uncapped package with ********** <p> </p> <p>I've been charged an installation fee even though the deal was for a free installation. Double billed for the fibre package on top of everything else. </p> <p> </p> <p>Not cool guys. The intercom not working is a major hassle not to mention the incorrect billing. I need this sorted out immediately please.</p> <p> </p> <p>I'd hate to be forced to take my business elsewhere.</p> <p> </p> <p>Thank you.</p> <p>Chad Norman</p> <p> </p>