Terrible Customer Service

<p>I am living in Piet Retief. I have been without internet and telephone for over a month while still paying my account due to lines being cut. When I call telkom to find out what is happening they cant give me an answer. They keep saying that they are busy making a plan, but it does not reach a conclusion. Their solution to my problem is that I need to sort the problem out myself by driving to a telkom store and getting a new wireless package. Telkom does not have wireless capability in my area. When I ask them to give me the number of the person responsible for sorting out the problem they tell me they are not allowed to hand out those numbers. </p>